Cancellation, Return & Refund Policy

1. OVERVIEW & SCOPE

This Cancellation, Return and Refund Policy ("Policy") governs all commercial transactions, subscriptions, credit packs, and order contracts facilitated through the BIDCHEMZ.COM platform ("Platform"), operated by Blue Litmus Bizconnect ("BLB", "BidChemz", "we", "us", "our").

Because BidChemz is a specialized B2B marketplace dealing in industrial chemicals, bulk commodities, specialty formulations, and laboratory reagents, standard consumer e-commerce return policies do not apply. Chemical shipments involve rigorous regulatory oversight, safety protocols (including hazardous material containment), batch traceability, and high contamination risks. All buyers and sellers agree to adhere strictly to the protocols outlined herein.

2. PLATFORM SUBSCRIPTION PLANS & CREDIT PACKS

BidChemz offers paid membership tiers, subscription plans, and enquiry unlock credit packs to verified buyers and sellers:

• Non-Refundable Upon Consumption: Fees paid for platform subscriptions, featured seller placements, verified supplier badges, and credit bundles are non-refundable once activated or once credits have been utilized.
• Cancellation of Recurring Subscriptions: You may cancel auto-renewing subscriptions at any time through your Account Settings or by contacting support. The cancellation takes effect at the end of the current billing cycle, and you will retain access to your plan benefits until that period concludes.
• Billing Discrepancies & Duplicate Charges: If you believe an erroneous or duplicate charge occurred due to a technical glitch or payment gateway error, notify us at contact@bidchemz.com within 7 business days of the transaction. Verified duplicate or erroneous charges will be refunded in full within 5 to 7 business days to the original payment source.

3. ORDER CANCELLATION GUIDELINES (B2B TRANSACTIONS)

For direct product orders, reverse auction contracts, and accepted counteroffers between buyers and sellers:

• Pre-Dispatch Cancellation: A buyer may request order cancellation prior to the seller initiating manufacturing (for custom syntheses/blends) or prior to the carrier taking custody of the goods. Pre-dispatch cancellations are subject to mutual agreement between buyer and seller and may incur reasonable procurement or handling charges if customized packaging has commenced.
• Post-Dispatch Non-Cancellability: Once chemical goods have been loaded into dedicated tankers, ISO containers, or handed over to a freight carrier with a generated Lorry Receipt (LR) / Consignment Note, an order cannot be unilaterally cancelled by the buyer.
• Seller Default or Inability to Supply: If a seller fails to dispatch agreed chemical specifications within the stipulated delivery window, or breaches availability warranties, the buyer is entitled to cancel the purchase contract without penalty, and any earnest money or escrow deposits held by BidChemz will be refunded to the buyer in full.

4. RETURN POLICY FOR CHEMICAL PRODUCTS

Due to the sensitive, hazardous, and hygroscopic nature of chemical materials, returns are strictly regulated under the following conditions:

1. Eligible Return Grounds: Returns are permissible only under one of the following verified conditions:
   • The delivered chemical materially deviates from the agreed Certificate of Analysis (CoA) or technical specifications (e.g., assay purity, moisture content, pH, specific gravity).
   • The shipment received contains an entirely incorrect chemical substance or SKU.
   • The primary packaging (drums, carboys, IBC totes, bags) arrived damaged, ruptured, or leaking prior to handover, as documented on the carrier delivery receipt.
2. Ineligible Return Grounds: Returns cannot be accepted if:
   • The manufacturer's tamper-evident seal, security band, or container seal has been broken, except for minimal representative sampling conducted for lab testing.
   • The chemical has been adulterated, contaminated, cross-mixed, or stored outside prescribed environmental conditions (e.g., temperature/humidity extremes).
   • The return claim is lodged after the stipulated inspection window (72 hours from delivery).

5. QUALITY DISPUTE & COA VERIFICATION PROTOCOL

To ensure fair resolution of chemical quality claims:

• 72-Hour Inspection Window: The buyer must inspect delivered consignments and report any apparent physical defect, quantity shortage, or container damage within 24 hours of delivery. Analytical specification disputes (CoA variances) must be lodged within 72 hours of delivery.
• Joint Sampling & Independent Laboratory Testing: In case of specification disputes, buyer and seller shall refer to the retained counter-sample. If disagreement persists, a sample drawn from the sealed container will be tested by an independent NABL-accredited (National Accreditation Board for Testing and Calibration Laboratories) laboratory mutually agreed upon. The testing findings of the accredited laboratory shall be conclusive and binding.
• Testing Costs: If the lab report confirms the product fails the seller's CoA, the seller bears all testing and re-freight charges. If the product conforms to the CoA, testing costs are borne by the buyer.

6. ESCROW SETTLEMENT & REFUND EXECUTION

Where funds are held in platform escrow or verified payment settlement channels:

• Dispute Hold: When a valid dispute is lodged within the inspection window, funds are immediately frozen in escrow until formal resolution or mutual agreement between the trading parties.
• Refund Timeline: Upon approval of a refund (following order cancellation, verified return receipt, or dispute resolution), the funds will be credited to the buyer's registered bank account or original payment instrument within 5 to 7 business days.
• Mode of Refund: All refunds are processed electronically through bank transfer (NEFT/RTGS/IMPS) or via the originating payment gateway. Cash refunds are strictly prohibited under Indian anti-money laundering and tax laws.

7. CONTACT FOR CANCELLATION & DISPUTE CLAIMS

To initiate a cancellation, quality dispute, or refund request, please email our Operations & Dispute Desk at contact@bidchemz.com or reach out through your buyer/seller dashboard. Please include the Order ID, Listing Title, Invoice Number, Lorry Receipt (LR) copy, and Certificate of Analysis (CoA) test reports where applicable.